Wednesday, December 4, 2013

The TOAD gets it warranty WELL USED!

We really love our TOAD.  The 2010 burgundy CRV is just as sporty as our vans are boxy.  And while we loved and needed the space in each van for the business, this little guy is plenty big enough now and the 28 MPG on highway (that we have actually gotten in our first 600 miles) is OK by us.  But it's a used car, and every car, used or not, needs some tweaking when you buy it.  But this much???




We bought the car on Friday, two weeks ago.

-The battery went dead the night it came home.  Replaced next day.
-A rumble over 60 miles an hour made us think balancing was needed but when they checked the mechanic found the front axle was rubbing somewhere and needs replaced 2 weeks later.
-In some rain we discovered a spot on the windshield that would not wipe clear.  New blades actually made it worse.  Turns out the windshield was replaced sometime in it's 3 year life and has a slight dip in the surface.  REPLACE.
-One remote key panic button doesn't work. REPLACE.
-And the former owner finally switched over his SIRIUS radio package to his new car so it went dead on ours today.  Just a boo-hoo. We liked it.  But we use VERIZON CELL internet on the road anyway.

Now all of this is enough to make some say, "I'll never buy a Honda again!"  But there are reasons well spoken of machines are well spoken of, and sometimes it's not just their machinery.

The men and women of Piazza Reading Honda have been SUPER about getting our car in each time fast and efficiently through the shop.  And I have work or books to read (sorry Mona- online) while I wait.  And yes, it's all warranty work- this close to the purchase date.  But more than all of that it's the people we've worked with.  From top management, to sales, to the shop crew, to the retired mechanic who is paid to walk around looking for people with questions on their faces just so he can walk over and answer them.

So the TOAD is being replaced part by part and is getting newer by the day.  And we are still loving it's pep and efficiency and sporty look. Oh, and it's burgundy- our favorite color AND it should look nice behind the Silver-grey and burgundy coach when we hook it up behind in January.

The journey's beginning... continues.

-Ken & Mona

1 comment:

  1. Today we had the front axle replaced. And it made NO difference. So Joe, the service manager at Piazza Honda Reading checked out the tires one more time. Sure enough, on closer inspection one of these brand new tires (they were all new at purchase) was bad.

    "Well," Joe smiled, "You've got a nice new front axle and a new tire at no cost.

    And a new windshield.

    And that key problem? The panic button wouldn't make the horn beep? Uh, patience Ken. Patience. Hold it in a little bit longer and, VOILA!

    TY Joe!

    -Ken

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